1.87 Emerald Cut Channel Moissanite Bridal Wedding Band

We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Valentina Gems and Jewelry LLC Fine jewelry whenever it needs servicing. We stand by our work.

We will repair your jewelry whenever it needs repairing for as long as you own it.

Also, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.

There are a few limitations to our warranty:

• Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance in your piece for the unlikely event of a focal stone falling out or getting damaged.
• Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available.
• Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work.
  Please Note: Clients are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
• All repair work is free within the first two years of ownership (except the replacement of focal stones). After two years of ownership, we will charge a small labor fee and/or materials fee for your repair service.
• If you wear fine jewelry daily, a little wear and tear are normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
• Repairs or polishing by third-party jewelers.

Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work.

✧ If your Valentina Gems and Jewelry LLC Fine Jewelry piece needs repair, please contact us at support@valentinagems.com to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs.
✧ Feel free to reach out to us with any questions or if you need to pass on any additional information about the service you need.

RETURNS & EXCHANGES

We provide a 30-day window for returns, allowing you to request a return within 30 days of receiving your item.

To qualify for a return, your item must meet the following conditions:

The item must remain in its original packaging and should be in the same pristine condition as when you first received it, with no signs of wear or usage.
All tags must be intact and attached to the item.

Please include the receipt or proof of purchase when making your return request.
If you have any inquiries or concerns about the return process, feel free to reach out to us at admin@valentinarings.com.

Please note that due to the meticulous craftsmanship of our designs, a restocking fee of 20% will be applicable for all returns. This fee encompasses the labor involved in resizing and polishing the returned piece. For cases where the returned item necessitates extensive cleaning or repair, or is in a condition that prevents resale, an escalated restocking fee will be determined based on the extent of the required repair work.

DAMAGES AND ISSUES

Upon receiving your order, we kindly request that you inspect the items immediately. If you notice any defects, damages, or if you have received an incorrect item, please contact us promptly. We will assess the matter and take appropriate actions to rectify the issue.

The following items are ineligible for returns or exchanges, unless they arrive in a damaged or defective state:

• Custom or personalized orders
• Eternity Bands made to order
• Sale items
• Items Purchased During a Sales Event
• Products exhibiting physical damage

EXCHANGES

Should you wish to exchange your piece, we will credit the full amount of your original purchase towards a new item of equal or greater value. Kindly note that a processing period is required to create the new piece, as indicated on the product page. To be eligible for an exchange, please initiate contact within 30 days of receiving your item. The credited amount is non-transferable for future purchases, and each piece is limited to a single exchange.

Before proceeding with the return shipment of your jewelry, please ensure you contact us to facilitate a secure delivery. Customers are responsible for the shipping costs associated with returns. We highly recommend insuring your package and utilizing a traceable courier service, as we cannot be held liable for items lost during transit.

Information About Repairs
If you need a repair please contact us on admin@valentinarings.com. But before you do, here are some important details you should know about how we do repairs:

Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.

After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
- Replacing or resetting stones
- Replacing the setting
- Prong work or replacement
- Replacing thinner areas of the band
- Resizing the ring

Please let us know before you send us your piece if 1) you don’t want us to do any or part of the above warranty-related work, or 2) you’d prefer to review and approve the scope of the work before we get started.
If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.
Clients are responsible for shipping costs both ways.
Our current timeline for repairs is 2-3 weeks from the time we receive your piece.

To keep your moissanite jewelry looking its best, follow these simple care instructions. Firstly, regularly clean your moissanite pieces with mild soap and warm water using a soft brush or cloth. Avoid harsh chemicals and cleaners, as they can dull the brilliance of the stone over time. When not wearing your jewelry, store it in a soft pouch or jewelry box to prevent scratching. Additionally, avoid exposing your moissanite to extreme heat or sudden temperature changes, as this can affect its durability. With proper care, your moissanite jewelry will continue to sparkle for years to come.

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