Lab-Grown Diamond Jewelry Warranty

• Full Lifetime Coverage – Your lab-grown diamond jewelry is fully insured for life against wear, tear, and repairs.
  
• Complimentary Services – Send your piece anytime for polishing, prong tightening, or refinishing, and we’ll be happy to make it shine like new.
  
• No-Cost Insurance – At checkout, you’ll pay a 10% refundable deposit of the order value for insurance. This amount is refunded after the 30-day return period, meaning your lifetime coverage is completely free.
  
• Exclusions – Warranty is void if your jewelry is altered or repaired by another jeweler.
  
• Shipping Costs – Customers are responsible only for shipping charges when sending jewelry to us for servicing.
• Resizing – Each ring can be resized up to +1 or -1 size within the first year of purchase, depending on the design (solitaire or half-eternity).

Moissanite Jewelry Warranty

• Manufacturing Defects – Fully covered for life. If a manufacturing defect is found, we’ll repair or replace your piece at no cost.
  
• Physical Damage – For accidental or physical damage, we offer repairs at a minimal service cost.
  
• Resizing – Each ring can be resized up to +1 or -1 size within the first year of purchase, depending on the design (solitaire or half-eternity).

Claim Process

1. Contact us at support@valentinarings.com with a description of the issue.
   
2. Share clear images or videos of the jewelry and the concern.
   
3. Our team will evaluate the case and guide you with the next steps.
   
4. Ship your jewelry to us (shipping charges borne by customer).
   
5. We’ll carry out repairs, polishing, or replacements and return your piece as soon as possible.

Our Promise

We are committed to crafting jewelry that lasts a lifetime. Whether it’s a simple polish, a prong tightening, or a repair, we are here to ensure your Valentina Rings piece always looks as stunning as the day you received it.