All your products at Valentina Gems and Jewelry are covered by a lifetime warranty; you need not worry about your premium jewelry regarding any damage. We are always there to provide you with our best efforts. We stand by our work.
You can access our repair service anytime you require it, as long as you own it.
To maintain your jewelry’s sparkle and quality, you can send it to us for a free, thorough cleaning and inspection.
But there are some limitations to our warranty:
The facial centers or focal stones can fall down sometimes, and our warranty doesn’t cover replacement of those. For that, you can obtain insurance for your jewelry.
We do have one-of-a-kind stones in most of our jewelry. In case these stones are damaged, we will try our best to replace them with comparable stones but color and type may vary ,completely depending on what we have available.
For the cost of shipping for cleaning, inspections, or repair work, customers are solemnly responsible.
Please Note: Customers have to pay for import fees or customs charges along with shipping costs. Please refer to your costume office for any fees that are related to your jewelry.
For the first two years, Valentina Gems and Jewelry LLC will provide you with free repair work(except the replacement of focal stones).After that, we will be charging a small labor fee or materials fee for your repair service.
Normal wear and ear will be evaluated by your specialists, but if there is more than that, we will let you know with our charges regarding labor and material fee.
Repairs or polishing is by third-party jewelers.
Please note: Our warranty will not be applicable, if you take your jewelry piece to any other jeweler or resizing or repair work.
If your Valentina Gems and Jewelry LLC jewelry pieces require any kind of repair work, contact us at support@valentinagems.com to match our service timings. Our experts will evaluate your jewelry piece and stay open for communication during any kind of repair work.
We are always open for feedback and if you want to pass on any information about any need, feel free to do so.
