Frequently Asked Questions
Our team of knowledgeable consultants have answered some of the frequent questions we receive.
If you are looking for further information or would like to ask a question you don’t see here, please reach out, as we would love to hear from you!
You can get in touch via support@valentinarings.com.
Products & Services
What makes Valentina Rings different from other jewelry brands?
At Valentina Rings, we specialize in lab-grown diamonds and premium moissanite jewelry, offering ethical, sustainable, and conflict-free alternatives to mined diamonds. Each piece is handcrafted, made-to-order, and customizable to reflect your unique love story.
Are your stones certified?
Yes. Our lab-grown diamonds come with IGI certification, while our moissanite stones are graded for DEF color and VVS clarity, ensuring every piece meets the highest standard of brilliance.
Do you offer custom designs?
Absolutely! Our design team can bring your vision to life, whether it’s a completely bespoke piece or a personalized variation of an existing design.
Warranty
Do your rings come with a warranty?
Yes, every Valentina Rings purchase includes a lifetime warranty covering manufacturing defects, stone brilliance, and Ring setting.
What is not covered under warranty?
The warranty does alterations made by unauthorized jewelers.
What makes your warranty different?
Unlike most jewelers, we provide lifetime insurance on lab-grown. You only pay 10% of the order value upfront, and this amount is fully refunded once the return window closes. This ensures that your jewelry is always protected at no additional lifetime cost.
What does the warranty cover?
1. Manufacturing defects
2. Prong tightening & stone security
3. Free resizing (first time)
4. Polishing & cleaning services
5. Insurance protection for loss or theft (with coverage terms applied)
Does the warranty cover accidental damage?
Yes, accidental damage is covered under our insurance program. If your jewelry is chipped, cracked, or damaged from regular wear, we will repair or replace it. Contact us at support@valentinarings.com for more
Is resizing included in the warranty?
We offer one free resizing within the first 12 months of purchase. Additional resizings can be done at a minimal cost.
Do you offer free cleaning and repair?
Yes, we provide free lifetime professional cleaning and polishing for all Valentina Rings. Customers only need to cover the shipping charges if sending the item back to us.
Ordering
How can I place an order?
You can shop directly on our website by selecting your desired piece, choosing metal type, ring size, and checkout securely. For custom designs, reach out to our support team to start the process.
Can I change or cancel my order?
Since each piece is made-to-order, changes or cancellations must be requested within 24 hours of purchase. Contact support@valentinarings.com for more
Is there any restocking fee at the cancellation?
Yes if you cancel the order after 24 hours, there will be 20% restocking fee. Please contact support@valentinarings.com for more
Will I get a confirmation after placing my order?
Yes, once your order is placed, you’ll receive an email confirmation with your order details and estimated production timeline.
Can I pay in installments?
Yes! You can pay in installments via Shop Pay at checkout. If you require a different financing arrangement, please reach out to us at support@valentinarings.com and we’ll do our best to assist you.
Shipping & Delivery
How long does delivery take?
Production time for made-to-order pieces is typically 2–3 weeks, followed by shipping (5-9 business days within the USA).
Do you ship internationally?
Yes, we offer worldwide shipping. International customers are responsible for customs duties and taxes(If Applicable)
Is shipping insured?
No, But we have never faced any issue like this before. You can be rest assured with your package.
Returns & Exchanges
Do you accept returns?
Yes, we offer a 30-day return policy on all standard designs, provided the item is unworn, in original condition, and includes certification. Custom or engraved pieces may not be eligible.
How do I initiate a return or exchange?
Simply contact our support team within the return window, and we’ll provide step-by-step instructions with a secure return label.
There will be 20% restocking fee on our orders as a general labor cost
Cleaning & Repair
How should I clean my Valentina Ring?
Use mild soap, warm water, and a soft brush for regular cleaning. Avoid harsh chemicals and store your ring in a soft-lined jewelry box when not in use.
Do you offer professional cleaning services?
Yes, we provide complimentary lifetime cleaning and polishing. Customers only need to cover the shipping cost.
What if my ring needs repair?
If your ring requires repair, contact us and we’ll assess whether it is covered under warranty or provide a repair quote if it’s outside coverage.
Contact us at support@valentinarings.com
Ethical Practices
We commit to ethical practices by working exclusively with lab-grown diamonds and authentic gold.
Handcrafted
Each piece is expertly handcrafted in-house by our team of expert jewellers, ensuring unrivalled quality and attention to detail.
Lifetime Care & Warranty
Designed to last, our jewellery is backed by lifetime care and warranty, along with complimentary aftercare services, including cleaning, polishing, and inspections.
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