We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Valentina Rings jewelry whenever it needs servicing. We stand by our work. We will repair your jewelry whenever it needs repairing for as long as you own it. Also, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.

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• Physical damage to the ring is not covered under our warranty, and repairs must be carried out by our authorized jeweller.
• Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance in your piece for the unlikely event of a focal stone falling out or getting damaged.
• Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available.
• Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work.
  Please Note: Clients are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
• All manufacture & repair work is free within the first one years of ownership (except the replacement of focal stones). After one years of ownership, we will charge a small labor fee and/or materials fee for your repair service.
• If you wear fine jewelry daily, a little wear and tear are normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
• Ring Resizing will be offered free for the 1st year of purchase, after 1st year we personally don't recommend to resize due to durability issues. But if it needs the resizing, a small labor fee will be charged.

Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work.

If a customer wishes to cancel their order, they must notify us within 24 hours of placing the order. We start processing orders immediately, and cancellations made after 24 hours will incur a 20% cancellation fee to cover restocking and labor costs.

This fee is necessary to account for the time and resources already invested in processing your order. We appreciate your understanding and cooperation.

Return & Refund Policy

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to show the order number with confirmation email or proof of purchase.
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To keep your moissanite jewelry looking its best, follow these simple care instructions. Firstly, regularly clean your moissanite pieces with mild soap and warm water using a soft brush or cloth. Avoid harsh chemicals and cleaners, as they can dull the brilliance of the stone over time. When not wearing your jewelry, store it in a soft pouch or jewelry box to prevent scratching. Additionally, avoid exposing your moissanite to extreme heat or sudden temperature changes, as this can affect its durability. With proper care, your moissanite jewelry will continue to sparkle for years to come.

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